Only orders received in written form will be taken into consideration (by e-mail).
Unless otherwise agreed, orders will be settled as per current price list at the date of order reception. Prices of this price list are expressed in € (EURO) and they are ex V.A.T. tax. This price list totally replaces the previous one and any other special agreement in prices.
F.R.A. group with its warehouse located in Modena and Rome (later mentioned as F.R.A.) reserves the right to modify any price of current price list without any prior notice. Packing is also included if not charged on the offer.
All goods are delivered in ex-works terms (according INCO Terms 2001). Any risk or damage caused during transportation are on customer’s charge.
Any request for missing parts or damages must be reverted to the shipping agent. Claims for goods apparently not in compliance with orders must be notified by writing within 10 days after the receipt.
Return of goods for order cancellation or mistakes in ordering must have a previous written confirmation from F.R.A. further to your specific request. Goods will be returned to F.R.A. free of transport costs and in their full integrity, with the aforesaid authorization form and the return note for the relevant warranty control.
In case of lack of the above mentioned forms, no goods will be accepted by F.R.A. and sent back to the customer.
Any return must be previously authorized by us (RMA).
The preferred payment is cash in advance before shipping or at the order confirmation. All bank expenses are at charge to the applicant and F.R.A. will be not accept any surcharge. Any delayed payment will automatically stop deliveries and any other service requested at that period.
Without prejudice to other F.R.A.’s rights, the company will charge an interest of 2% monthly, on the amount of the overdue account, worked out from the expired date up to the date of effective payment.
Minimum export invoice cannot be not lower than 300,00€.
The body parts (except glasses) have a 12 months warranty from the invoicing date.
The warranty does not cover:
For remanufactured parts the warranty is 6 months from date of invoice. In addition take note that for defective glasses F.R.A. will not cover any mounting or dismounting reimbursement but, only replacement of glasses after approved customer claim. Furthermore the warranty does not cover defects due to: improper installation, alteration or modification of the various parts, lack or wrong maintenance and installers and end users’ negligence.
F.R.A. is free from any legal responsibility for damages due to improper utilization of the products. Any dispute will be competence of the Court of Modena.